Capabilities
Most AI conversations start with the technology. This page starts with the work you're already doing, and where a machine can take part of it off your hands.
What we build
These are the patterns worth paying for. Each one runs inside the software you already use — we connect to it rather than replacing it.
01
Incoming email, web enquiries, and text messages read, sorted, and answered — with anything unusual passed to a person alongside a written summary.
Typically for
Businesses where enquiries arrive faster than one person can answer them.
02
Invoices, forms, receipts, and scanned documents read and entered into your system, with anything ambiguous flagged for review rather than guessed at.
Typically for
Anyone retyping information that arrived as a PDF, a photo, or an attachment.
03
Bookings taken against real availability, reminders sent, and the follow-ups nobody gets around to — quotes, reviews, repeat service — handled on time.
Typically for
Appointment and job-based businesses losing work to slow replies.
04
Draft quotes built from your own pricing and past jobs, ready for you to adjust and send — so the estimate goes out the same day instead of next week.
Typically for
Trades and services where quoting is the bottleneck on winning work.
05
A place your team can ask plain questions and get answers drawn from your actual manuals, contracts, pricing, and past jobs — with a link to the source.
Typically for
Teams where one or two people are the only ones who know how things work.
06
The weekly numbers pulled together and summarised in plain language — what moved, what didn't, and what looks worth a second look.
Typically for
Owners rebuilding the same spreadsheet summary every week.
Not on this list? Bring it to the audit anyway. If AI isn't the right answer we'll tell you, and it costs you nothing to find out.
Where it runs
Most AI consultancies have one answer: send your data to a big provider and trust the terms of service. That's fine for a lot of work and wrong for some of it. We build for both, and we'll tell you honestly which one you need.
Running your own models costs more up front, and open models are not always as capable as the largest commercial ones. For document handling, drafting, search across your own files, and classification, the gap rarely matters. For the hardest reasoning work, it sometimes does. We'll show you the difference on your own material before you buy anything.
Very few businesses need everything in-house. The common answer is a line drawn through the middle: routine admin runs in the cloud where it's cheap, and the material that matters never leaves the building. Drawing that line correctly is most of the value.
What happens
Most projects run two to four weeks. You'll know the price before any work starts, and you can stop after the audit owing nothing.
Step 1
Free · 30–60 min
We sit down with you and whoever does the work — not just the owner. We ask what a normal week looks like, where things pile up, what software you're already paying for, and which of your material is too sensitive to leave the building. You leave with a short written list of where AI would genuinely help, ranked by what it's worth against what it takes.
You need to
Give us an hour and be candid about what's annoying. No preparation.
Step 2
2–3 days
We pick one thing to start with — usually the highest nuisance with the lowest risk — and write down exactly what it will do, what it won't, and what it costs. One number, agreed before we begin. If you'd rather stop here and take the list to someone else, that's a fine outcome and you owe us nothing.
You need to
Read the scope and say yes, no, or "not that one".
Step 3
1–3 weeks
We build it against your real accounts and your real data, and we show you working pieces as we go rather than disappearing for a month. Nothing touches live customers until you've watched it handle real cases and agreed it's ready.
You need to
Grant access to the tools involved, and give us 20 minutes twice a week to check we're on track.
Step 4
2–3 days
We turn it on with you watching, then sit with the people who'll use it every day until they're comfortable — including how to switch it off, change what it says, and tell when it's got something wrong.
You need to
Put the relevant staff in a room with us for an hour.
Step 5
30 days, included
Real use turns up edge cases no plan predicts. For the first month we fix what breaks and tune what's awkward at no extra charge. After that you can call us when you want to, or not at all — there's no retainer and nothing stops working if you don't.
You need to
Tell us when something looks off.
What you own afterwards
What we won't do
Six questions, a real plan, no cost and no obligation.
Prefer to talk? Call (680) 271-4201 or email contact@mkilnai.com